Company Description

Tobii Dynvaox is the world leader in eye tracking and speech generating devices. Named a “Top Workplace” by the Pittsburgh Post-Gazette over the last five years, our products help individuals with speech and motor impairments live a richer and more independent life.  

People with various disabilities, including ALS, Cerebral Palsy, spinal cord injury, and stroke, come to us for a voice. We help them “speak” with their hands and eyes. Our customers interact and communicate with technology in completely new and life-changing ways. We are honored to transform people’s lives with our products.  

Job Description

The Technical Support Rep is responsible for handling incoming calls, emails and chat requests received via direct contact or Tech Support line

• KEY RESPONSIBILITIES:
• · Answer incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance
• · Provide callers with training and troubleshooting support to address problems or concerns
• · Respond to email messages and chat requests and work with customers to resolve issues
• · Document all calls and interactions including emails and chat requests in the Call Center database
• · Arrange for product repairs when necessary
• · Update customer demographic or personal information in the database
• · Escalate problems/issues to the Supervisor Technical Support when warranted
• · Perform various other tasks as assigned

Qualifications

MINIMUM QUALIFICATIONS:

EDUCATION / EXPERIENCE REQUIREMENTS:

• · High School Diploma
• · Associate Degree in Information or Computer Science preferred
• · 2-3 years technical experience
• · Previous Call Center experience a plus

COMMUNICATION SKILLS:

• · Interpersonal, oral and written communication skills
• · Annunciation and phone etiquette skills
• · Ability to adapt communication style to better respond and meet the needs of the caller
• · Bilingual- Spanish Speaking, required

COMPUTER OR TECHNICAL SKILLS:

• · MS Office Word and Outlook
• · Windows navigation skills
• · Keyboarding skills
• · Familiarity with database applications, spreadsheets, and relational databases a plus
• · Win CE operation systems experience preferred

OTHER SKILLS REQUIREMENTS:

• · Customer service orientation
• · Ability to maintain composure during stressful situations
• · Troubleshooting skills
• · Detail oriented

PHYSICAL REQUIREMENTS:

• · See, talk, and hear
• · Able to sit, stand, and walk
• E. WORK ENVIRONMENT REQUIREMENTS:

· Able to work at a desk for prolonged period

Additional Information

Please address your questions to KeyairaGermany,Keyaira.Germany@tobiidynavox.com and submit your resume through our website as soon as possible. Don't wait! At Tobii Dynavox, we move quickly!

Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled